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Frequently asked questions

Let us help you answer your questions.

Who is paying the return?2022-10-04T16:49:03+02:00

In the case of quality issues, Nazarena en Sepia is taking all the costs. Otherwise, the returns are on the customer´s behalf. Anyway, please contact us directly our email:

Do you accept returns?2022-10-04T16:49:14+02:00

We accept returns up to 14 days after the purchase. However, this is something we don´t recommend because of sustainable reasons. We hope you choose wisely and with the idea of keeping your garment for a very long long time.

What payment methods do you accept?2022-10-04T16:47:40+02:00

We accept credit and debit cards.

How do I calculate the price of delivery if I am out of Denmark?2022-10-04T16:47:33+02:00

To calculate the postage, you can click on your favourite item, go to the cart and if you insert the address and postal code, the website will automatically give you the answer.

How do you price your postage?2022-10-04T16:47:27+02:00

Shipping is free for purchases over 500DKK/ 68 Euros to Denmark. For deliveries out of Denmark, the delivery cost is on the customer.

Where are your packages shipped from?2022-10-04T16:47:22+02:00

We are shipping from Copenhagen, Denmark.

To where do you ship? How long does it take you to process an order before it is dispatched?2022-10-04T16:47:11+02:00

We ship worldwide. Denmark and EU countries within 7 days you can get your order. The rest of the world depends on the carriers and customs policies of your country.

How long have you been in business?2022-10-04T16:46:50+02:00

We officially started business in Denmark in 2022. However, Nazarena has been working as a freelancer since she graduated in 2018.

What makes you different from your competitors?2022-10-04T16:46:43+02:00

Our values, design, and passion. We are 100% committed to improving sustainability in the Fashion Business, so we are continuously working on new solutions to different challenges. Also, we aim for a sustainable way of living, this is why we design loungewear, for you to find moments of relaxation and connection with yourself and your surrounding.

From where do you operate?2022-10-04T16:46:33+02:00

We are based in Copenhagen, Denmark.

Contact us with your ideas!

We are looking forward to hearing from you.


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